• Raymond Medina
    Director of Technology

    Liz Alvarez

    HelpDesk: (210) 977-7095
    Phone: (210) 977-7375
    Fax: (210) 334-6705

    Hours: 7:30 AM-5:00 PM

  • PLEASE NOTE: If you need technical assistance, please call our help desk line, 210-977-7095, 8 am - 5 pm, M-F, or email helpdesk@southsanisd.net. All of our staff are also available via email.

    Our Mission

    South San’s Technology Department strives to provide a platform to ensure student success through open, secure communication resources and excellent customer service, empowering students, educators, and community members with innovative resources to facilitate future-ready learners.

    CONTACT US! You may request help from the Technology Department in a variety of ways Eduphoria Helpdesk ticketing system: www.southsanisd.net/ithelpdesk

    To reach the Help Desk from a district phone, dial H-E-L-P (4357). From an outside line, such as a cell phone, the number will remain the same (210-977-7095)

    Email us: helpdesk@southsanisd.net

    Teams within our department include...

    Network Services

    This team keeps e-mail, Internet Access, servers, phones, wireless access points, surveillance cameras, door access, and many other systems functioning on a daily basis.

    Technology Support Services

    Our campus technicians maintain and repair all end-user devices such as computers, laptops, printers, scanners, and projectors.

    Help Desk Services

    Friendly phone and remote support of a myriad of issues ranging from user accounts to software and application issues to quick on the job training.

    To report problems with South San ISD technology resources, browse to www.southsanisd.net/ithelpdesk and submit a ticket for service. Be sure to fill out all the required fields and include a thorough description of your request. You may reach our IT Help Desk at (210) 977-7095 or by emailing helpdesk@southsanisd.net